Assisted joining and account support

Get help to understand requirements and complete an approved joining or service request without needing a smartphone.

Understand this category

Get help understanding a product, preparing information or following an account-service process. Ask which language and accessibility arrangements are available at your chosen service point. A staff member can explain the next step without taking away your control over the decision. Representatives or guardians need the appropriate authority. Never give an assistant your wallet PIN, and ask for clarification before accepting terms that you do not understand.

Who it may suit

First-time members and anyone needing language, literacy, accessibility or connectivity support.

Practical uses

Branch-based onboarding, document preparation and explanations of an account or channel.

How to proceed

Choose a verified branch/help route; request an explanation or adjustment; provide required information securely; confirm consent and next step.

What to prepare

Only the relevant product’s approved documents and any representative authority.

Questions and answers

Must I use a smartphone?

No smartphone is required for the proposed assisted route; particular digital channels can have separate requirements.

Can someone assist me?

Use the institution’s approved assistance and representation process, while protecting your privacy and consent.

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