Abo cyafasha
Account holders, approved group representatives and members with the relevant record-access rights.
Statements, receipts and service notifications
Understand your account records and request statements or help when a transaction does not look right.
Urutonde rw’ibicuruzwaSobanukirwa iki cyiciro
Ibisobanuro birambuye by’uru rutonde biri mu Cyongereza.
Request or view the records available for your account or group membership. Check the period, transaction references, source date and any pending items, and contact the institution when something appears incorrect. Ordinary account statements and individual Ikimina records may show different relationships and statuses. Choose appropriate notification preferences and keep downloads private. A sent message is not proof that it was delivered, and a provisional record is not final settlement.
Ibyo cyakoreshwa
Personal budgeting, group transparency, business reconciliation and checking repayments.
Uko wakomeza
Request through an authorised channel; verify identity/authority; obtain the scoped statement; report an issue using its reference.
Ibyo wategura
Account/member and period details; identity verification; authorised download recipient.
Ibibazo n’ibisubizo
Why does recorded differ from verified?
Where provisional receipt records are used, independent evidence may still need to be reconciled.
Can an SMS be my only statement?
The institution should explain the available durable record and formal statement options.
Ibyiciro bifitanye isano n’ibigo
Izi nzira zishingiye ku biri kuri paji z’ibigo; ntizemeza ibicuruzwa bihari ubu. Buri kigo kigomba kwemeza ibicuruzwa, ibisabwa n’uburyo bwo kubisaba.