Mobile-money contributions and account linking

Use only confirmed mobile-money instructions for the particular account, contribution or repayment you intend to make.

Sobanukirwa iki cyiciro

Ibisobanuro birambuye by’uru rutonde biri mu Cyongereza.

Check the approved mobile-money route for the particular task you need: an account transfer, a loan repayment or an Ikimina contribution. These can use different recipients and references. Confirm the displayed recipient before paying and keep the provider reference. A receipt can help staff investigate and allocate a payment, but a notification alone does not settle every account or group record. Do not use an unverified merchant code.

Abo cyafasha

Members of approved services with a verified payer/recipient arrangement.

Ibyo cyakoreshwa

Ikimina contributions, or other separately enabled transfers and repayments.

Uko wakomeza

Choose exact service/purpose; confirm recipient; pay in the provider’s channel; retain reference; review recorded and verified status; report allocation issues.

Ibyo wategura

Approved account/payer mapping; third-party or shared-phone authority where applicable.

Ibibazo n’ibisubizo

Does sending a contribution repay my loan?

Not automatically. The payment purpose and any split require approved instructions or mandate.

Do I pay again when a notification is delayed?

First check the official transaction reference and support process; avoid duplicate payment.

Ibyiciro bifitanye isano n’ibigo

Izi nzira zishingiye ku biri kuri paji z’ibigo; ntizemeza ibicuruzwa bihari ubu. Buri kigo kigomba kwemeza ibicuruzwa, ibisabwa n’uburyo bwo kubisaba.

Nta paji y’ikigo irahuzwa n’iki cyiciro.