À qui elle peut convenir
Members, authorised representatives and others entitled to raise a product or service concern.
Complaints, repayment help and account closure
Raise a concern, request repayment help or learn how to close an account through a clear, accountable process.
Catalogue des produitsComprendre cette catégorie
Les informations détaillées du catalogue ci-dessous sont en anglais.
Find the right route to raise a concern, request repayment help or ask about closing an account. These are different requests, so explain what you need and keep the reference provided. Your institution should explain the next step and how to seek further review. Acknowledgement is not resolution, and a hardship request does not automatically change an existing repayment agreement. Ask about remaining funds, liabilities and membership shares before completing an exit.
Utilisations possibles
Unexpected charges, missing allocations, difficulty repaying, unsafe service or closing an account.
Comment procéder
Select request type and institution; submit minimum necessary facts; receive acknowledgement; await review/decision; escalate through the verified route if needed.
À préparer
Contact and transaction/account reference sufficient to investigate; sensitive evidence only through approved channels.
Questions et réponses
Does asking for help stop my instalment?
Not unless the lender confirms an approved change.
Is closing an account the same as leaving the cooperative?
Not necessarily; savings, outstanding loans and share/membership exit have separate rules.
Sujets liés aux institutions
Ces liens proviennent des pages des institutions et ne confirment aucune offre actuelle. Chaque institution doit confirmer ses produits, conditions et démarches.